When calling 9-1-1...

9-1-1 is your emergency link to police, fire, and rescue services. Below is some information to help you better understand what will happen when calling 9-1-1 and what you can do prior to the arrival of emergency responders.

During the 9-1-1 call

  • - Remain calm so the dispatcher can quickly understand the situation and what help is needed.
    - You will be asked a series of questions, depending on the situation.  Who is having the emergency? What is happening? Where the emergency is located? When this emergency started? Are there any weapons or hazards?

- For medical emergencies provide the dispatcher with a brief medical history such as a history of cardiac disease or diabetes.

- For motor vehicle collisions the dispatcher will need to know how many vehicles and people are involved, if the roadway is blocked, and if there is fuel or fluids leaking from the vehicle.

- While you are talking with a dispatcher you may be asked to remain on the line while emergency responders are paged. The faster the dispatcher can activate responders the quicker they can to the scene of an emergency.

After the 9-1-1 call

- Prepare the patient's medications, both over-the-counter and Rx. EMTs will need to transport the actual medication bottles with the dose and schedule on them. Medications will need to be verified by EMTs and hospital staff each patient encounter for patient safety.

- Turn on outside lights

- Clear stairs and entryways

- If possible, prepare any additional medical information, insurance cards, DNR orders, etc.

- Secure pets in another room

- If possible, send someone outside to help the ambulance find your location

- Call 9-1-1 if patient's condition changes