1. STAY CALM

2. ANSWER THE QUESTIONS OF THE 9-1-1 OPERATOR:

• Who        (Is this happening to you, or to someone else?)
• What        (Is happening)
• Where    (Is it happening including fire number. i.e. in front of you, down the road, at another address?)
• When       (Is this going on now?  Going to happen? or already happened?)
• Why    (Sounds like a stupid question, but you as the caller, usually have the most information and just might know.)
• Weapons     (This is for your safety and the safety of the Law Enforcement, Medical or Fire Personnel that are being sent out)

3. GIVE THE 911 OPERATOR AN ADDITIONAL INFORMATION: i.e. Does the patient have any known history or on any medications?

4. WE ARE ALREADY SENDING THE APPROPRIATE EMERGENCY RESPONSE: After we get the What and Where questions answered the 911 center will be telling units where to go and why.  Please, stay on the line and wait for further instructions from the dispatcher.

When reporting a VEHICLE ACCIDENT the following MAY be asked:

1.  What is the location of the accident?
2.  Are there any injuries?
3.  How many vehicles are involved in the accident?
4.  You will be asked for a brief description of the vehicles.
5.  Are there any hazards resulting from the accident? (Example: gasoline leak, wires down or chemical spill)
6.  Are you a witness to the accident? If so remain on the scene until police and fire units arrive.
7.  Give the 911 operator any additional information important to the call.

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After the call is completed, prepare the following for the emergency medical technicians:

• Person's medication
• Turn on the outside light
• Clear stairs and entrance ways
• Medicare card or other medical insurance information
• Hospital card (if applicable)
• If possible, send someone outside to guide the emergency medical technicians to the location
• Tie up the dog or cat (if applicable)
• Call back if the person's condition worsens

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People find themselves in emergencies that make it difficult to think straight.  At these important times, emergency personnel who are trying to help you need to know many things about you.

Who you are...what medications you are using... what illness's you have... who which family members can they call... your normal blood pressure... are you wearing hearing or seeing devices?

The Vial of Life speaks for you when you can't speak or don't feel well.
Protect yourself, and all of your family members... all it will cost you is a little time.

CLICK HERE for more information on the Vial of Life Program
CLICK HERE to fill out & print you own Vial of Life form